Our mission is to provide the highest quality air conditioning service to homeowners and businesses with exceptional a/c products, unmatched installation crews, and expert technicians who strive for 100% customer satisfaction.
We have set the following objectives to accomplish our goals:
Establish a training program to ensure quality installation and service.
Hire, develop, and retain employees who are committed to our growth and customer satisfaction.
At United A/C & Refrigeration, our customers are family. We have been part of Broward and Palm Beach community for over 20 years. Our strong values and quality workmanship helped make us leaders in the HVAC industry. We are a company you can rely on, much like your own family. Every customer is a priority to United A/C & Refrigeration. We look forward to working with you soon. Welcome to our Family!
Our AC decided to go on the hottest week in FL! Tyrone was here before the scheduled time & got our AC back and running with a new motor fast and efficient ! He was super friendly and made sure to let me know how to properly maintain the filters. Would definitely recommend his services.
15:52 13 Jun 18
Robbie did an amazing job cleaning my coils! He took before and after pics. He also checked to make sure the drain was working properly and sealed up any spots that were leaking cold air. He’s very thorough and detail oriented. Thank you Robbie!! The customer service rep (Ange I think) was also outstanding. She was very polite, empathetic and accommodating!
22:59 07 Jun 18
The service is awesome. The service tech (Scott), communicated with us and took his time to let us know the best way to maintain the unit. We purchased a new unit which was a good deal. They were also courteous.
17:19 30 May 18
We have used United for nearly 14 years and have been satisfied with their responsiveness and service. On a couple of occasions, they have missed the appointment dates due to unforeseen circumstances but will advise us if there is a delay or need to reschedule. Their technicians are professional and knowledgeable. We've never had need for a follow up on services or repairs; they are done right on the first call.
00:12 19 May 18
I have used United A/C’s services several times and never been disappointed. The last service I had was for duct cleaning and installing a jumper to provide return air from the master bedroom. Tony and his crew came out to perform the job. They were punctual and performed the job in a timely manner. Tony listened to all of my concerns and explained every step of the job. He was extremely respecful of my house, cleaned up all the mess and made sure everything was done correctly. After the job was done, he walked me through everything that he did and made sure I was satisfied with the results. He also gave me recommendations on hot to improve the air flow in my house. Overall, I'm very happy with the company and trust their professional opinions, when it comes to A/C services.
19:28 18 May 18
I feel well-treated by this company. Pricing was quite fair and the work was quick. Don't feel like I was lied to about anything. They did what was requested, which was a leak detection, air handler coil replacement, and a refrigerant refill. Definitely recommend them, so far. I will provide a follow up after my system has been confirmed to run properly for some time.
15:05 18 May 18
I manage my Dad's home from NY and was frustrated by the many contractors who overpriced and mis-managed the repairs I requested. When I researched United on Google, I was happily surprised by the company's professional courtesy (starting from the telephone call, the appointment, and conclusion of repairs to a central a/c system.) Andie and Gina, the friendliest receptionists I've even had the pleasure of speaking with, and Pete, a true professional with answers to all of my concerns and a fair and equitable solution and price, were exceptional throughout the process. I highly recommend this company! As a new construction principal with over 30 years in the business, I am elated to have found United.
00:57 10 May 18
Excellent experience with United A/C & Refrigeration. These guys are fantastic. I called at 5:30PM for help repairing my leaking A/C and they were at my house in less than an hour to help out.The technician that came to my home was Robbie, and he's they type of guy that you're happy to see show up to service your home. He was very respectful, and a diligent worker. He took the time to explain, and really cover foundations for what needs to be done and what to look out for in the future.Very impressed with the quality of service and my A/C is running like a charm. Highly recommend this company.
21:57 06 May 18
So this service was completed 4/20/18 but I wanted to wait and make sure everything is running well. So far, everything is running well! This work was a one day remove and replace for a package 4 ton unit, but they also had to rebuild one of the returns near the attic. Tony and Scott were excellent installers; everything was completed on time as promised, and they even hooked up the Ecobee. The work area was cleaned up as well, which isn't always a given with this sort of work. Overall, I'm a satisfied customer. My 1996 unit was replaced, the electric bills have been dropping compared to last year (and previous months) and everything United said they would do, they did.
14:14 02 May 18
I couldn't be happier I gave United A/C a call for help. I'm a new condo owner and so far I've had my ac unit fail to work 3x in 5 months...needless to say frustrated was an understatement. Andie was extremely comforting when I gave her a call yesterday to set the Apt. Robbie was my service tech and he is everything other techs should try to be. He was prompt, worked efficiently, and most importantly to me was transparent on the process every step of the way. Customer for life. Thank you again for the great work!
01:54 23 Mar 18
The service was even better than I expected. Exceptionally friendly people and reasonable prices. Would definitely call them again. Great people and excellent service! Reliable and reasonably priced - can’t go wrong!
15:12 20 Mar 18
Great experience with this company. Have used many in the past but will only be using them going forward. Excellent service, and even better prices. I needed an emergency visit as my AC was broken in Florida and my house was in the 80s, they sent someone out right away and fixed the issue on the spot. Was very affordable and will only be using them in the future. HIGHLY RECOMMENDED & CUSTOMER FOR LIFE.
13:52 09 Mar 18
They installed a whole new A/c unit almost 2 years ago and redid the duct work too. It's been great! But what's better is 2 years later they are still giving great service. We have a yearly maintenance contract and Aaron was here to perform it. He was awesome...friendly, knowledgeable and thorough. Highly recommended!!! :-)
14:35 08 Mar 18
United A/C is a great company!! I was having a problem with my A/C and they were very prompt and sent Pete out. He was very informative and explained what I needed. Very thorough!! I had A/C in no time. He was great!! I would HIGHLY recommend United A/C and ask for Pete.
14:09 08 Mar 18
I have had several great experiences with United Air, most recently with an issue at our office and of course in south Florida we are shut down without AC, they actually understand this and respond asap when other companies I have used will make promises but have not followed through promptly. I have used United Air for my place of business and definitely will use them for my residential needs as well. Pete has been a savior many times, he is always professional, knowledgeable, honest and friendly, explaining his diagnosis in terms that I can understand and explain to others. I will continue to recommend United Air to my family and friends and give a special shout out to Pete for his dedication to go the extra mile and to show a commitment to your clients!!
00:04 08 Mar 18
From start to finish these guys were professional and knowledgeable about my air conditioning needs. My a/c was near death and I had a new unit installed within 2 days. They did excellent work and their pricing was by far the best I received after shopping. Tony, my installer, was friendly and explained everything I needed to know about my new unit including the new thermostat they provided. Would definitely recommend these guys and use them again.
20:18 02 Mar 18
Robbie was ezceptional. So professional and courteous. Been with this family owned company for over 10 years. They never disappoint. Thank you so much.
01:25 01 Mar 18
Big props to United AC and Refrigeration! Scott and Tony were top notch professionals and they both did a great job making sure I understood each phase of the installation. Everyone in this company was super friendly and accommodating from the girls who answer the phone, to the service professionals and all the way to the owner, nothing but the best!! Thank you United AC!!!
14:41 14 Feb 18
United A/C got us up and running in no time while saving us money! During the initial visit the service manager determined that the compressor needed to be replaced and that he would be able to get it covered under warranty which saved us a bunch. He also noticed that a Safe-T switch had never been installed in the handler which could have been a headache down the road with water running down to the first floor. The pricing for labor, switch and 3yr maintenance plan was very fair. Once the new compressor arrived Robbie came out to install it along with the Safe-T switch. He was punctual, polite and wasted no time getting to work. The issue with the compressor was apparent as Robbie released the pressure and oil shot up just short of the bottom of the roof! He knocked it out in a few hours which was impressive considering the tight space around the compressor (It is blocked on three sides by the outer wall, fence and a row of bushes). This was a great experience and we will definitely be calling United A/C for any future needs!
16:48 13 Feb 18
Had a major unit leak over our IT closet, could have been a disaster. United sent out Robbie and he put our minds at ease very quickly the problem could be fixed with no damage. United A/C is great !
17:43 23 Jan 18
Robbie is the type of technician that you always hope shows up. Very friendly; respectful of your home; takes the time to listen; explains what is going on. Would not have a second thought about referring him to others...
13:59 18 Jan 18
United A/C is a wonderful company to do business with. They installed a 4 ton Amana unit several months ago and yesterday installed an Amana 2 ton unit for another part of my home. Tyrone and Mike are fantastic installers. They are honest, friendly and very clean. My home was spotless when they were finished. Glenn the owner is hands on and makes sure everything they do is done well. I will only use this company going forward. Don't buy an A/C unit before speaking to them first.
06:21 11 Jan 18
I had a technician from this company come to my home, The young man Robbie was very polite, informative about the things going on with my unit and thermostat. I will be referring this company and him too many of my friends. I will not hesitate to continue doing business with them because of the gentleman I met today.
01:29 11 Jan 18
Great company!!! I would have to say Robbie was great, my a/c wasn’t working he got to my house 20min early and had my a/c working better than it has ever worked. Was very knowledgeable and professional thanks United would recommend to everyone !!!!!!
23:44 10 Jan 18
If you're ever in need of A/C &/or Refrigeration repair, this is your company! Excellent customer service, very polite and well mannered. Robbie was extremely prompt and had my kids and I cool in no time. I won't ever use another company again. Life long customer right here.
00:48 16 Dec 17
We had to replace our ac rather than fix the 7 yr old unit that wasn't heating. Tyrone, the technician, was so pleasant and polite, explaining everything. Very professional, cleaned up area completely.
05:32 30 Nov 17
Had an issue with my unit not cooling! I️ called united and they had a gentleman by the name of Jake arrive within the hour! He was fast and got the job done within 30 minutes! I️t was a very reasonable price compared to my now called “old” company! United will be my go to for my a/c issues! If you call united ask for “Jake” I️ promise you will have the satisfaction you’re looking for!
00:47 29 Nov 17
I called United ac to come out for an issue with my unit and to my surprise they sent out a young gentlemen that was very professional knowledgeable and patient with all my questioning. He was very well mannered. I would highly recommend jake with United for anyone on the future. The cost wasn’t outrageous and the problem was quickly taken care of!
00:42 29 Nov 17
United AC/ refrigeration was highly Recommended to me. I was having problem with my AC. So I called to have them come out. A young man by the name Jake came to out to my house. I have to say he was very sweet and well mannered . He was very knowledgeable and found my problem right away. They are very accommodating and fairly priced. I would recommend them again to anybody who’s having problems or simply just need their AC cleaned or recharged.
20:45 12 Nov 17
Very good service from Robbie who explained the options of fixing or replacing my old unit. Two days after Tyrone and John came out to install a new A/C system in a very professional manner They got the job done in a few hours and left the place as clean as when they arrived. I am very please with the service I got from this team. Thank you.
18:08 01 Nov 17
Efficient and Professional Service! - We had issues with our A/C unit and between the professional phone coordination from Gina and Paul and our home visit from Jake, we now have peace of mind. Jake explained our options very clearly and professionally. Glad to have found a reliable and local service provider. Thank you!
18:03 01 Nov 17
Unbelievable service from Jake. He was kind, efficient, and thorough with the job, and shared with me ways to save on my electric bill each month. I will definitely be a returning customer for these guys. Would absolutely recommend to anyone!
16:52 01 Nov 17
Just called United out for the first time for a very old ac unit, Gina was wonderful over the phone and within two hours of calling Jake came out and fixed the problem in under an hour. It’s so hard to find honest ac companies that do not infalte prices, and I will be calling them again and again now. Professional, quick, knowledgeable and reasonable prices. Couldn’t be happier with our experience today!
22:21 10 Oct 17
My real name is Bill Mendler. I've been using United AC for many years. We all know how tough Florida is on ac equipment. Things can go wrong. One of my units broke down today. Gina handled the call & sent Jake over. He analyzed the problem and fixed it. He's very nice & extremely professional. From Glenn & Pete on down they do great work.
01:36 21 Sep 17
Robbie and Jake came to our rescue once again... We bought a brand new unit from United A/C last year. Unfortunately, one of the parts (covered under warranty) broke the other day. Robbie figured out the issue and fixed it within an hour. Both Robbie and Jake are friendly, courteous and professional. Tonight, we bought the maintenance plan and we recommend United A/C if you want to work with a trustworthy company.
20:31 20 Sep 17
I found the company to be very honest and up front. Great professional service. Robbie and GlenReally cares about their customers and pricing was reasonable.
23:17 16 Sep 17
great company. Very good at responding to calls after hours. Very accommodating and understanding. Appreciate taking care of me very last minute.
17:19 31 Aug 17
Robbie was just here and did an amazingly professional job. He is thorough and professional. Actually saved me money by explaining several options and pointing me in the right direction, great group.
17:22 29 Aug 17
United for the win, again! I've used United at home and my job has multiple units as well. Always a great product with great service. Today Tyrone, got us up and running! Fast and efficient. Thanks guys!
15:39 28 Aug 17
Robbie came out to check my AC unit which was not working very well. He was great. Not only did he fix my AC so that it was cooling much better, he explained everything hat he was doing and what I could potentially do to replace it. And he even swept up after himself which was the best thing ever!! Definitely recommend!
21:03 21 Aug 17
Called United A/C for leaking unit. Technician Robbie was called for the job. He knew exactly what the problem was, and went straight to work. Very clean and thorough. He made sure we understood what was the problem and what he did to fix it. He stuck around to make sure the unit was functioning properly.It's hard these days to find true professionals that take pride in there work. I highly recommend Robbie/United A/C.
20:03 16 Aug 17
AC serviced by Jake Pallotta...Experienced, competent, professional, courteous & proficient. Jake is an extremely knowledgeable sercie representative for United A/C/& Refrig; of course he would be an asset to any organization of which he became a member. He is a "STERLING" service representative & parenthetically, he's efficient. For this Dr. Wife & Husband team his visits are quick & out-of-the way. To Jake's boss, just send Jake every time so the work will be done & we can continue with our chores. Respectively,Dr's. Jamie & Joanne Marlowe
Ning & Jae Christopher
04:23 14 Aug 17
We came home one night to discover that our lawn maintenance crew accidentally severed the wires connected to our A.C. unit. We called United first thing in the morning and Jake came out to our home quickly. He was very pleasant and professional. He had our A.C. up and running again 35 minutes into the visit. Thanks Jake!
19:05 09 Aug 17
I was very pleased with the service that United A/C & Refrigeration had provided. The worked was amazing and efficient. Technician guy named Robbie was outstanding and very professional. I highly recommend their services.
16:19 03 Aug 17
I have been using United AC since 2004, and they have always been great! Yesterday I had an issue with my AC and Pete P. quickly responded to troubleshoot the problem. He was very professional, and quickly replaced the part that was causing the problem. Thanks again Pete!
17:59 30 Jul 17
This company is amazing. I called for a repair on a Sunday. Pete was here within 1 hour and fixed my a/c within 30 minutes. Great service!
16:03 09 Jul 17
Very good service. Robbie came out to install a new A/C system. He was very professional and got the job done. He made sure everything was working and left everything clean once the job was done! Very impressed!!
21:36 21 Jun 17
WOW I am so impressed with the knowledge, experience, professionalism and friendly service we received from all of the United A/C workers. I especially want to give a shout out to Robbie, he was so focused and determined to get our new unit up and running today. He never gave up and never lost his smile. Always very positive and polite! Thank you Robbie and West for making a great team and making a lot of people smile and COLD.
01:06 17 Jun 17
Pete from United is awesome. Through the years, he always explains what's wrong in a way I can understand. And most importantly, he is fair. He even takes his shoes off before walking on our carpet. Top notch. Thank you, Pete!
16:57 15 Jun 17
United squeezed me in on the same day to accommodate my schedule. Robbie arrived in the allotted time slot. He was extremely courteous and thorough. He explained what he was doing and made recommendations without pressuring me to purchase today. He is dog friendly too!
18:52 13 Jun 17
We are so glad to get our air finally working! We had the whole system replaced and the guys did a great job. Both guys were very professional and did a great job! Tyrone and I think his name was Brandon ( on the roof mostly ) are nice guysand done in around 5 hours. Great job guys!
18:33 03 May 17
Robbie @ United has serviced our home several times. We love him and his work ethic. He always focuses on getting the job done quickly and done right without overcharging like other AC companies.
03:51 27 Apr 17
Woke up about 3:30 AM with water flooding from unit. What a mess. Called, left a message. Received a return call at 8:00 AM and by 10:30 Michael was here. So very professional and explained everything. The job was completed within an hour and Michael made sure the area was perfectly clean. He will be here next week to install new piping. Gina called from the office to make sure all was well. Great customer service a pleasure to work with this company. Thank you for saving my day.
23:47 13 Apr 17
United A/C installed a new 3 ton A/C unit and air handler for our home. Their price was great and the service and speed and efficiency was even better. Tyrone the lead technician was superb he covered all the bases along with Kenny and Mike and had everything done in about 6 hours as well as leaving my house and grounds spotless. It was a sincere pleasure dealing with United and their techs!!!Thank You!!!
19:31 04 Apr 17
Robbie was an exceptional agent who attended 21126 Birds Nest Terrace today and carried out all his work efficiently and effectively. He was very engaging, giving us advice on how to run the AC system when we had workmen in the house. He did all this with a huge smile on his face and it was a pleasure to have him carry out his work in the house. A truly wonderful ambassador for United A/C.
13:08 04 Apr 17
In South Fla where the A/C runs 24x7x365, you gotta have an A/C company you can rely on, and for us that's United A/C & Refrigeration - hands down! We've been customers for more than 15 years and whenever we need service they are here SAME DAY. We've also bought 2 new A/C units from them over the years - prices are very competitive and installation is professional and technicians leave things neat and clean. Props to Tyrone and Kenny who serviced a small leak this week - they resolved our problem quickly with enthusiasm and a smile, even though they had already had a long day of climbing in other customers' hot attics! Marie and Nicki in the office are pleasant, professional and move mountains to get you on the schedule SAME DAY when you are having a problem. Great company, all around - we are customers for life!
17:05 29 Mar 17
The experience was very pleasant. Both Tyrone and Mike was cordial and respectful. They did the job efficiently and were responsive to any questions I may have had. They left my home tidy which I thought was very good because I haven't seen that with other companies. Thank you Tyrone and Mike.
16:12 16 Mar 17
United A/C was the right choice for my family. My daughter suffers from AWFUL allergies. she is allergic to everything it seems.we noticed at night she was waking up to blow her nose and make that funny sound when your throat is itchy. i felt it had something to do with our AC... so i called united.. we had the UV light installed, our ducts clean and sanitized, our coils cleaned and we can already see an improvement. we will use them again and refer them to my friends and family. i really liked that they cared enough to called me a few days after their visit to see if my daughter was breathing better at night!!! you dont get that anymore with companies!!! United has helped our family in more ways then they know.
20:37 14 Mar 17
I called United A/C because my air was down and they had good overall reviews. The office was able to schedule me for the same day, even though I called in the early afternoon. The technician who came out, Pete was great. He was neat and made a quick diagnosis of the issue with my machine. Pete was very respectful of my home which I appreciated and gave me a couple of options. I chose to replace the machine because it was older and he gave me a very competitive price. The next morning Tyrone and Kenny came and installed the new system and they too were neat and respectful of my home. I had a great experience and plan on using United A/C for my future needs and I recommend them highly to my friends, family and neighbors.
18:27 14 Mar 17
I had United out at my house for a water leak and the service tech was prompt, professional and clean. He fully explained what needed to be done prior to fixing the problem and gave me a couple of different options. I chose a service agreement because the price was great for all it included.I'll definitely use United A/C again fast service, fair prices.
15:11 13 Feb 17
Great Air Conditioning Company. Called them last year when my AC stopped working because of drain clogging. Signed up for the maintenance plan. Now every 6 months they call to remind me it's time to service my AC so it doesn't clog up and they send someone out to clean it and make sure there are no other problems. Maintenance plan also comes with other great benefits. Trustworthy and knowledgeable technicians.